Terms and Conditions

These terms of service (the “agreement”) govern your access to and use of the services provided by ragworks.ai limited (“ragworks”). by (a) purchasing access to the service, (b) signing up for a free or paid plan, or (c) clicking a box indicating acceptance, you agree to be bound by these terms. if you are acting on behalf of an organization, you represent that you have the authority to bind that entity. if you do not have such authority, or do not agree with these terms, you may not use the service.

1. The Service

1.1 Description

Ragworks provides a cloud-based platform for building and deploying customizable AI agents for business workflows (the “Service”). This includes infrastructure, tools, and credit-based usage of AI-powered modules such as chat, document parsing, workflow automation, and voice interfaces. Any content, data, or instructions uploaded or created by the customer using the platform is referred to as “User Content.”

1.2 Subscription Access

Customers subscribe to paid plans. Subscription tiers, usage limits, and entitlements (credits, tools, features) are detailed on the Ragworks website or in applicable order forms (“Order”). Use is limited to Customer’s internal business purposes and authorized users only.

1.3 Ownership

Ragworks owns all intellectual property in the Service, software, and supporting content. No ownership is transferred to the Customer. All rights not expressly granted are reserved.

2. Restrictions

2.1 Acceptable Use

You agree not to: - Reverse engineer, decompile, or attempt to access source code - Circumvent credit systems or usage limits - Share access with unauthorized third parties - Use the Service for illegal or harmful purposes - Upload infringing, abusive, or harmful content Ragworks may suspend access for violations, with or without notice, and reserves the right to review content for compliance.

2.2 API Usage

If API access is granted, Ragworks may apply rate limits or revoke access if terms are violated.

3. Third-Party Integrations

The Service may interface with third-party platforms (e.g., Outlook, SAP, OneDrive, Salesforce, WhatsApp). Ragworks is not responsible for the availability, performance, or legal compliance of these third-party services. Customers are responsible for their integration credentials and permissions.

4. Financial Terms

4.1 Fees and Plans

Fees are based on the selected subscription tier and any add-on credit purchases. All subscriptions are subject to a minimum commitment period of three (3) months unless otherwise communicated and agreed to in writing between the Customer and Ragworks. All fees paid to Ragworks are non-refundable, including subscription fees, setup fees, onboarding fees, credit purchases, and prepaid commitments, except where required by applicable law. Ragworks reserves the right to modify its pricing and subscription fees at any time, provided that advance written notice of at least 30 days is given to the Customer via email or in-app notification. Continued use of the Service after the effective date of such changes will constitute acceptance of the new pricing.

4.2 Payment Processing

Ragworks uses third-party processors (e.g., Stripe) to handle billing. By subscribing, you authorize Ragworks to store and charge your payment method for recurring charges. You are responsible for keeping payment details up to date.

4.3 Taxes

Fees do not include applicable taxes (e.g., VAT, GST). Customers are responsible for all such taxes unless valid exemption documentation is provided.

4.4 Non-Payment

Ragworks may suspend or terminate access for unpaid fees. Late fees or collection costs may apply.

5. Term & Termination

5.1 Term

This Agreement begins on the Subscription Start Date, which is defined as the date you make your first payment or click the “Pay” button to activate your plan, whichever occurs first. All subscriptions are subject to a minimum commitment period of three (3) months unless otherwise specified in an applicable Order Form. Unless either party provides written notice of cancellation at least thirty (30) days prior to the end of the then-current commitment period, the subscription will automatically renew for an additional three (3) month term. Any cancellation notice received less than thirty (30) days before the end of the current commitment period will become effective at the conclusion of the next three (3) month term. Subscription fees remain payable throughout the applicable commitment period. The Agreement will remain in effect until cancelled or terminated in accordance with these Terms.

5.2 Termination for Breach

Either party may terminate this Agreement with 30 days’ notice if the other materially breaches and fails to cure within that period.

5.3 Effect of Termination

Upon termination or expiration of this Agreement, all rights granted to the Customer under these Terms will immediately cease, and the Customer’s access to the Service may be suspended or terminated. Termination of this Agreement, whether by the Customer or Ragworks, does not relieve the Customer of any payment obligations incurred prior to the effective date of termination. All fees paid or payable under this Agreement are non-refundable, except where required by applicable law. The Customer is responsible for exporting any data or User Content prior to termination. Ragworks may delete Customer data and User Content following termination in accordance with its data retention policies.

6. Confidentiality

Each party agrees to protect the other’s confidential information using reasonable care and only use it for purposes of this Agreement. Confidential information does not include data that is publicly available, independently developed, or legally obtained from another source.

7. Data & Privacy

7.1 Data Ownership

You retain ownership of your data and User Content. By using the Service, you grant Ragworks a limited license to process that content to provide the Service.

7.2 Privacy

Your use of the platform is subject to our Privacy Policy, which outlines how we collect, store, and use data.

7.3 Security

Ragworks employs reasonable safeguards (e.g., encryption, access controls) to protect your data. You are responsible for securing access credentials and devices.

8. Disclaimers & Liability

8.1 Disclaimer

The Service is provided “as is” without warranties of any kind. Ragworks does not guarantee uninterrupted operation, error-free performance, or specific outcomes.

8.2 Limitation of Liability

To the extent allowed by law, Ragworks’ total liability is limited to the amount paid by you in the 12 months preceding the claim. Ragworks is not liable for indirect or consequential damages, including data loss or business interruption.

9. General Terms

9.1 Modifications

We may update these terms with at least 15 days’ notice via email or in-app. Continued use after the effective date indicates acceptance.

9.2 Governing Law

This Agreement is governed by the laws of the United Arab Emirates, and any disputes shall be resolved in the courts of Abu Dhabi.

9.3 Assignment

You may not assign this Agreement without written consent. Ragworks may assign it as part of a merger, sale, or restructuring.

9.4 Entire Agreement

This Agreement, including any order forms and linked policies, constitutes the entire agreement between you and Ragworks.